* What is your refund/cancellation policy?
In order to secure your event, a $50.00 deposit is required. Deposits are non refundable, but are applied to overall balance. The remaining balance is due upon arrival at your event. Deposits can be transferred along with your event if we are notified within 7 days of original booking. Events that are canceled within 7 days of scheduled arrival will incur a $100.00 charge to the card on file. If the event is cancelled within 48 hours from the scheduled arrival, or where no one is present upon arrival at the address provided by the client, you will be charged the full amount.
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*When is the Deposit Due?
All deposits are due immediately. We base our availability on paid deposits only. If we have sent you a deposit link your party is not booked or reserved until the deposit is paid. We do not hold dates/times with unpaid deposits.
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*Do you provide invitations?
Yes! We can send you a link to download and print out invitations upon request.
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*Do you have party favors?
We are currently working on getting these.
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*What areas do you service?
We actually service all areas of Phoenix, as well as the rest of Arizona! We are based in the Wast Valley, but travel throughout the Metro Phoenix area and beyond. Travel charges do apply to certain areas however. Any event outside of our 20 mile no charge radius will incur a travel fee of $2 per mile+time for the total distance both ways. For any questions on travel, please call at (602) 920-6014.
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*What if we have more than 16 guests?
Our services are perfect for larger events. The standard rate for Public/Corporate Events is $200/hour for a Game Truck rental. There is a 2 hour minimum and includes all necessary site visits, certificates of insurance, event planning and staff. Price breaks are available for booking multiple events or events lasting 8 hours or more. If you are a School, please call us for special School Rates.
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*How many kids can fit in the Game Truck?
Each of our trucks can play up to 16-20 guests at a time. We have reduced the capacity due to Covid-19.
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*Is there an age limit?
Yes, we do not host parties for children younger than 7 years old. Guests of all ages can certainly join in the fun, although we find guests younger than 7 yrs old struggle with some of the games.
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*How much space do you need?
We ask that approximately 50-60 feet of space is provided to park our trucks. The area in front of a single family home is usually plenty of space! To ensure starting the event on time and for an easier arrival for our driver, we ask that any cars parked in the area be prepared to relocate if necessary upon the truck’s arrival.
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*Can you come to parks?
Absolutely! We visit parks often, however, to be certain, please speak with the Parks and Recreation representative for the park you wish to hold the event in order to confirm. If they are in need of insurance documentation, we are happy to provide!
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*What consoles do you have? Do we choose games ahead of time?
We have all the major consoles! We carry Microsoft XBOX ONE, XBOX 360, PlayStation 4, Nintendo Wii U, and Nintendo Switch (depending on which truck will be at your location)! We have games suitable for all ages and your Game Coach will give you the opportunity to review/restrict game selection before the kids enter the trailer. No need to choose games ahead of time, as we bring our full library of 120+ titles to each event!
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*Do you allow food and drinks inside the Game Truck?
In order to keep the truck interiors in the best condition possible, we do not allow food or drink on our trucks.
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*Do parents need to supervise?
Parents do not need to supervise! They are certainly welcome on the trucks, but one of the best parts of hosting a Game Truck party is the ability to relax for a bit inside while the party goes on outside! Our Game Coaches will facilitate and supervise the entire event on the truck. We do ask that there is at least one parent on site for any circumstance that may arise.
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*Do you need to plug into an outlet?
Phoenix Virtual Reality Game Truck is self-reliant, complete with a generator and backup generator on each truck. No need to plug into an outlet within the home!
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*Do the trailers have air conditioning?
Yes, each of our trailers have 2 air conditioners providing both cold or hot air (if necessary). However, please keep in mind that on days with excessive heat, 20 kids, and the door being opened and closed, the air conditioners will struggle to keep the trailer cool.
Have a question about our Game Trucks?
Here are some of our frequently asked questions
Have a question about our Laser Tag?
Here are some of our frequently asked questions
*How many kids can play at once?
We are able to accommodate 14 kids per standard event with a maximum of 28 for larger events. If there are more than 14 guests at your event the games typically range from 5 to 10 minutes per round, so we will be able to rotate all guests accordingly to maximize play time. Please contact us if you wish to have more than 14 Taggers at your event.
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*Is there an age limit?
Yes, we do not host laser tag parties for children younger than 8 yrs old. Our laser tag equipment is not cheap to replace. We have found that smaller children will drag the guns on the ground or drop them. In order to keep our equipment in proper working conditions we have added this age limit.
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*Where can you setup? How much space do you need?
We can set up our laser tag fields anywhere there is approximately 30 Feet by 30 Feet. We can set up in areas larger or slightly smaller. Please give us as much information about your location so we can best plan your event. Laser tag can be set up indoor and outdoor.
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*Can you come to parks?
.Yes, we are at parks very often. Please contact your cities Parks and Recreation to make sure they are okay with you having the event at a park. Sometimes they require a permit for the event which usually costs a small fee to you, as well as a certificate of insurance from us.
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*Do parents need to supervise?
We will have a knowledgeable Referee at each of our events to help set up the games, provide tips, and encourage friendly competition, so parents are not required to help out. However, that doesn't stop them from joining in on the fun! Parents are more than welcome to be around and if there's an extra tagger, we encourage them to play too! Please note we do require an adult be on site in case a situation were to arise.
* Do you need to plug into a power outlet?
No power will be necessary for our equipment. Everything will be charged and ready to go upon arrival.
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Have a question about our Water Tag?
Here are some of our frequently asked questions
*How many kids can play at once?
We are able to accommodate 16 kids per standard event with a maximum of 32 for larger events. Please contact us if you wish to have more than 16 Taggers at your event.
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*Is there an age limit?
Although there is no specific age minimum we do recommend ages 6 and up for our Water Tag rentals.
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*Where can you setup? How much space do you need?
We can set up our water tag in your backyard or parks anywhere there is room outdoors and access to water. Please give us as much information about your location so we can best plan your event.
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*Can you come to parks?
.Yes, we are at parks very often. Please contact your cities Parks and Recreation to make sure they are okay with you having the event at a park. Sometimes they require a permit for the event which usually costs a small fee to you, as well as a certificate of insurance from us.
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*Do parents need to supervise?
Water tag is a drop-off service, which means we drop off the equipment for you to run the event. The staff dropping off equipment will be able to explain and answer any questions.
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